Did you know there’s another way to get answers to all your Globe-related questions? Apart from this awesome community, you can also visit the Globe website’s Help Section for all kinds of information. From informative FAQs to dynamic device simulators, the Help Section has you covered!


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Answers to Frequently Asked Questions


Heard of an awesome Globe feature? Wondering if your favorite Call and Text promo is still available? One quick visit to the FAQs section will give you all the answers—and then some! You can learn everything from how to check your current balance to setting up a GCash account. You can find anything you want to know about being a Globe subscriber right here.



Phone Configuration Guides for Your Specific Needs


We all have different mobile units that need specific configuration. The device simulator helps you with a step-by-step process making everything from setting up your 3G to downloading apps as easy as pie! We have guides for all major platforms-- Apple, Android, Blackberry, and Windows. You can learn to set up your 3G, download apps, and many other configurations with our guides. We don’t just give you the information, we also make it fun. Just choose your current operating system and you’re off!

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Troubleshooting Guide Helps with All Your Tech Problems


Sometimes you may encounter a problem with your device, like not being able to make calls or use the internet. The troubleshooting section also takes you on a detailed process, exploring multiple possibilities to assist you in solving your problem yourself. Who knows? You might even be able to help your friends or family figure out the same tech problem in the future!


Presently, we have a few basic troubleshooting guides that solve your most pressing phone problems:

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We enjoy making Globe as fun and as easy for you guys as possible, so we’ve made sure all the information you need is right at your fingertips. You can visit the Help and Support section even on your mobile or tablet. Head on over to www.globe.com.ph/help today!