Globe Telecom is implementing necessary preemptive measures to minimize significant damage to its network infrastructure and allow for immediate restoration of services, if needed, as Typhoon Hagupit moves closer to the country.
Such preventive measures as approved by the National Telecommunications Commission (NTC) include a temporary service interruption of mobile coverage in Eastern Samar, which is the path of the typhoon. This means voice, SMS and data services will not be available to some customers in the area.
The move will enable the company's network operations team in the region to physically secure some of its important network facilities in the province. This will prevent any significant damage to certain facilities and thus expedite the recovery process after the storm passes, Senior Vice President for Corporate Communications Yoly Crisanto said.
Specifically, the shutdown involves a base station facility in Gigoso, Giporlos, Eastern Samar. This will affect mobile coverage in 34 sites covering the municipalities of Can-avid, Boronggan, Dolores, Eduard, Gamay, Hernani, Canceledes, Sulat, Julian, Lapinig, Lloren, Luis, Mabuta, McArthur, Maydolong, Mapanas, Oras, Salcedo, San Policarpio, Sulat, Taft, Balangkayan and Giporlos, all in Eastern Samar.
"We think this preventive move will better serve our customers as this will hopefully lead to immediate restoration of critical telecommunication services in areas in the province that will be affected by the typhoon," Crisanto said, adding the mobile operator has secured the approval of the National Telecommunications Commission for such move. Assuming the typhoon hits Eastern Samar by Sunday, restoration of services will be initiated on Monday, weather permitting. Full restoration of services may be achieved within 2 days, she said.
She said regional network operations teams are also currently being mobilized to address any network concern that may arise from the adverse impact of Typhoon Hagupit. Specifically, regional teams in Visayas, Greater Manila Area and South Luzon are undertaking disaster-preparedness measures while those in Mindanao and North Luzon are currently on standby.
Based on weather forecast, the company conducted an assessment on the possible impact of the weather anomaly on its network infrastructure. On the basis of such assessment, the telecommunications provider is currently preparing spares, tools and equipment needed for recovery activities.
Also, critical spares and equipment are being prepositioned to expedite recovery process, if and when, this is needed.Critical vendors, suppliers and subcontractors have been contacted to help augment field recovery as needed while satellite phones are also being made available, Crisanto said.