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Almost half of Filipinos are now online. Approximately, 55% of the online population use smartphones, 43% use their laptops or personal computers, and 24% use tablets approximately 8 hours a day. Evident on the evolving digital lifestyle of Filipinos, Internet access is very important when choosing a mall or a cafe and prefer using the free WiFi than consume their existing data coverage.


Globe Telecom has been continuously helping Filipinos expand their digital lifestyle needs. Efforts such as the recently announced extensive reach of fast internet access to 500 public areas in the country is just one of them. From airports to bus terminals, 13 (out of 16) MRT stations, as well as Ayala Malls, Starbucks chains and select convenience stores, to name a few.


Launched in 2015, GoWiFi, Globe Telecom’s premium open national WiFi network, is now serving close to 3Mn customers per month enjoying speeds of up to 100Mbps, with YouTube Accelerator, for free for 30 mins per day. As a national WiFi network, the service is open to any customer with a WiFi enabled device. They just register their mobile number, Globe or non-Globe, for them to enjoy the free premium 30 minutes access. If customers would want to extend their connectivity, they can easily purchase GoWiFi's best value mobile data offers starting at Php 20 with up to 500MB volume allocation and an additional 250MB YouTube Accelerator valid per day. Purchase GoWiFi credits can be used in any GoWiFi hotspot!


Connecting to this WiFi is very easy. Enter the verification code sent to your registered mobile number and ask to proceed using the free access. A confirmation will be sent to the subscriber once connected. As soon as the first 30 minutes is consumed, the user will be redirected to the purchase page which has these details below.


Check out how to purchase additional GoWiFi MBs.


Globe,TM, or Tattoo customers may register to GoWiFi promos any time. Simply select Register to a GoWiFi promo via the portal homepage.

Globe GoWiFi packages.PNG

While customers on other networks may purchase P50 GoWiFi vouchers at Globe Stores, Globe booths and kiosks, and retail partners nationwide.


As of last month, Globe GoWiFi also expanded its free WiFi access to 29 bus terminals such as DLTB and Philtranco Bus Terminals along Edsa, Bataan Transit, ES Transport and Genesis Bus Terminals. Other hotspots include Ayala Malls and fast food chains as well.


“This year, the Globe GoWiFi rollout project will be having two separate phases; first phase has a target of 478 total sites, which we have surpassed already, nationwide and by year end to have a total of 1,000 sites including but not limited to areas such as NCR namely in QC, Manila and the LGUs, Davao, Cebu, Bulacan, Cavite, Cagayan Valley, Cagayan De Oro, Nueva Vizcaya, Dumaguete, Zamboanga and now available in Boracay,” said Albert de Larrazabal, Chief Commercial Officer of Globe.


“Here in Globe, we believe in the power of internet access to support the nation’s state of the internet and therefore helping the businesses and families wherever they go,” added Albert. “Expect an extensive reach of our free access to WiFi to more public places by the end of this year.”, he stressed.


This is an ongoing expansion for fast and free internet nationwide by Globe. The company is currently working on widening its reach to more establishments, other malls, public transportation hubs, schools and hospitals.

Globe Live

A Wonderful Day Indeed!

Posted by Globe Live Sep 26, 2016

Last Saturday, we celebrated 917 day. Can you believe it's been a week already? Feels like it was only yesterday when we had a fun-filled day with our Globe Community Superfans and User Council members.


If you missed out on all the fun, don't you worry because here are some of our Community members who got to attend our 917 day celebration will tell you how it all went down.




"My companion instantly became a ka-globe. This is a #wonderfulsurprise since we can now hangout even outside the online Community. Best of all, we can finally put a face behind all those usernames. We truly enjoyed the wonderful activities Globe had in store for us!" -Larry (User Council member)




"We were able to watch a free concert of our favorite band Hale live. Also, we were able to buy poke coins which will be reimbursed through bill rebate by Globe! This is truly a #wonderfulsurprise!


Next year, I will be there earlier during the opening so that I can get first dibs on the gadgets and gizmos at a discounted price. Thank you Globe!" -Nick (User Council member)




"In the morning of September 17 (09/17), I was pleasantly surprised to have received an SMS informing me that I earned 917 reward points...and that was just the start!


Dropping by the Globe Iconic Store in the afternoon, participation in the numerous fun-filled and cause-worthy activities had me bringing home numerous useful items all for free.


A wonderful day, a wonderful experience... Thank you Globe!" -Chito (Community Superfan and UC member)


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Some of our energetic bunch of Globe Community members even got to meet and shake hands with Globe President and CEO Ernest Cu and Globe Stores and Retail Transformation Head, Joe Caliro.


917Day_Superfan and UC Members.PNG

Community Superfans and UC Members with Arbin and Louie from Customer Experience Design and Paola from Corporate Communications


We would like to thank our Community members for documenting their 917 day celebration experience and for sharing their stories with us here. Hope to see more of you on the next one. You guys are awesome!

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The ICONIC store, Globe Telecom’s premiere lifestyle destination, is revolutionizing the Philippine retail and entertainment industry. With the 1st phase of the entertainment facility completed last June, the venue was able to hold successful large scale events such as Green Day’s:American Idiot play, NBA Fit, HOOQ Hangouts, and the recently concluded 917 Day celebration last Saturday.


Aside from being the ideal entertainment venue for events, the two massive Times Square-like LED walls provide live video feed and on-ground entertainment. Informative and engaging videos such as short clips by Globe Studios and lifestyle ambient visuals are showed daily. Every 7:30 P.M., people are also treated to a lights and sounds show.


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From 5:00 p.m. to 10:00 p.m., the ICONIC store transforms into a carnival wonderland with the Omega Claw game which uses augmented reality and face detection technology to capture the faces of anyone near the venue through live feed cameras. The pictures are then posted in the country’s largest interactive outdoor LED billboard with the tagline “You’ve been clawed.” People are encouraged to pose for the camera as they are seen by spectators around. This fun, unique and interactive technology will be refreshed regularly to give BGC Central Amphitheatre visitors something to look forward to.


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Globe SounPlay App_Playing.PNG


Anyone who is within the area of the Globe ICONIC Store can, likewise, connect to the Globe ICONIC WiFi service to experience ultra-fast Internet connection speeds of up to 100 Mbps. They can also listen to the audio of the videos being played on the outdoor LED screens through Globe Soundplay App, an audio streaming app that lets you listen to the videos playing in the ICONIC store through your own smartphone. When connected to the Globe ICONIC WiFi, just open the app to stream high-quality real-time audio right from your smartphone. This innovation lets you avoid unnecessary noise pollution within the area, allowing you to privately listen to the Globe Iconic outdoor LED screens’ video contents.


“The ICONIC store is set to be a premiere venue that will once again change the retail experience with multi-faceted store built to house the latest trends and live entertainment. Customers can experience our latest products interactively, explore new content with our upcoming chroma studio and museum. And outdoors, we continue interaction with our customers through features and activities like Globe SoundPlay and Omega Claw, truly making the ICONIC store a one-of-a-kind venue in the Philippines.” says Globe Stores and Retail Transformation Head, Joe Caliro.


Phase 2 will feature the complete Globe ICONIC Store with a glass bridge that connects two stores on both ends. Also within the store, is a chroma studio for recording and shooting videos that partners and customers can use, view and enjoy. The ICONIC store is set to open by the end of the year.


Visit the Globe ICONIC store at BGC Central to experience the Globe Soundplay App and Omega Claw game.



A wonderful surprise awaits you at Lazada! As a Globe customer, you get a P150 discount with a minimum spend of P1,000 on the Lazada mobile app or at Just use the promo code: Globe917 upon purchase.


Promo Mechanics:

  • Promo code is applicable to page and all Lazada channels (desktop, mobile site and mobile app).
  • Code is applicable to all Lazada users.
  • The code can only be used once.
  • Data charges may apply when opening the site if not registered to a surf promo.
  • Required minimum purchase of Php1,000 to get Php150 off items.
  • Discount can be used only once per registered new Lazada customer.
  • Voucher can be used for any product except those marked "Voucher Not Applicable on this Item".


To Avail:

  • Visit and sign up or login to your Lazada account.
  • Select the item/s you wish to purchase then click "Add Cart".
  • Enter your shipping information.
  • Select preferred payment method.
  • In the payment page, under Order Summary, click "Do you have a voucher? Apply" and enter Globe917.


This is valid until September 30, 2016. Download the Lazada app available on iOS and Android.


DTI#9298, S2016



The signature Globe prefix 917 always had a special bond to most of the company's customers, especially those who are loyal to the service for over 10 years. Brought to life through the actual date, September 17, this month serves as the perfect time to set a wonderful celebration nationwide.


Through delightful and rewarding experiences, Globe expresses its gratitude to all its customers for their continued patronage, making it the country’s leading mobile brand. This month, all Globe customers nationwide are in for an exciting line-up of events, treats and exclusive deals from shopping to food and travel.


“We have gone through an inspiring and exciting journey with our customers – from milestone services to network upgrades - all bringing us to where we are today. We are grateful to our millions of customers for staying with us and making us as part of their lives. With this 917 celebration, we look forward to sharing with our customers, partners, and employees delightful treats to make wonderful Globe moments with us. We will continue to be inspired by our stakeholders to provide Filipinos reliable services and fast mobile internet and make their digital lifestyle truly wonderful,“ says Globe President and CEO Ernest Cu.


From September 1-17, 2016, Globe customers will enjoy double the value of their Globe Rewards points when redeeming at KFC, Marks and Spencer, SM Cinema and Bench as well as avail of exclusive items and discounts from online shopping sites such as deals as low as P917 for Zalora and P150 discount for a minimum purchase of P1,000 for Lazada. Globe Stores will also offer special discounts for select digital connectors.


On the most special day of the month, September 17 (0917), Globe brings the celebration to life with a full day event open to all customers at the Globe ICONIC entertainment zone at BGC Central. Fun activities, prizes, surprises and exclusive on-site deals from the company's various brands await all guests!


At the same time, customers nationwide can enjoy exclusive one-day deals such as buy one take one special Globe flavored ice cream from Bono Gelato and free pastry treats from Figaro Coffee. Those on the move can also avail of P9.17 Grab Car rides and holidaymakers will get to enjoy AirAsia’s P917 All-in Fare to domestic destinations! One lucky Globe customer will also win a trip for two to Singapore via Singapore Airlines with free accommodation in Fairmont Hotel. Customers also get a chance to win freebies such as Netflix subscriptions, Globe Rewards points and free data.


Globe is also giving customers a chance to give back and support entrepreneurs on September 16-17 by donating $25 Kiva Gift codes. Kiva Microfunds is non-profit organization that aids low income entrepreneurs. Customers just need to text KIVA to 2158.


The special treats will continue to delight Globe customers from September 18-30 as the company strengthens its relationship-building efforts to create delightful and wonderful moments and surprises for its customers.


Catch Globe President and CEO Ernest Cu on Globe Telecom's Facebook page with a special announcement of a month-long celebration exclusive for Globe customers. For more details, customers will be receiving updates via text or they can tune in on Globe Telecom’s Facebook, Twitter and Instagram accounts.


Be sure to share one of your earliest and fondest Globe memories in the comments section below for a chance to win prizes!




Hi, Globe fam!


We would like to thank everyone who joined and for sharing your fondest Globe memories with us. We love reading all your wonderful stories through the years.


Congratulations to williamaviado, Neil, and jayps_01! Please wait for our PM on how to claim your prize.


Stay tuned for more exciting contests in the near future!


Related Topics:


Shop for as Low as P917 with Zalora! #WonderfulSurprise


Get P150 Discount on Lazada! #WonderfulSurprise



As we celebrate 917 Day, all our Globe customers will get to enjoy items worth 917 when shopping at Zalora. There will be a curated page with Globe logo that has all the items marked down to Php 917. Visit the link to start shopping!


I.  Qualification:

  • This promo is open to all Globe Subscribers.


II. Promo Period and Discount:

  • Promo period is until September 30, 2016 only.


III. How to avail of discount:

  1. Log – on to
  2. Click on Shop Women or Shop Men to begin.
  3. Select product categories.
  4. Select product.
  5. Select size and click on “Add to bag”.
  6. Once finished, Click CHECKOUT NOW to proceed.
  7. Input Customer Information such as name, phone number and delivery address.
  8. Select Payment Method.
  9. Click ORDER NOW to finalize the order.


IV. Promo Exclusions:

  • Discount is not valid on Marketplace items.
  • Discount is not valid on sale items.
  • Discount is not valid on certain brand and categories. Full list found in:


V. Customer Support:

  • For any questions or clarifications, please contact ZALORA Philippines hotline at +632 858 0777 or e-mail:[email protected]


DTI# 13947 S2016 until September 30, 2016

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Hello, ka-Globe!


Receiving your Globe Postpaid bills just got easier!


With Bill via Text, you can now access your latest statement on your phone anytime, anywhere. No need to worry about late bills since this will be sent to you within 7 days from your bill cut-off date.


Plus, you can get a PhP200 bill credit on your next statement if you’re one of first 500 customers to view their bill through text. Simply access your next bill using the link provided in GLOBEMYBILL’s message from August to September 2016 to qualify for this offer.


Good luck!


Frequently Asked Questions:


1. I received an advisory that I can receive PhP200 in bill credits / discount on my next bill. What is this for?

This is a program that will give a bill credit to the first 500 customers who will click on the link from GLOBEMYBILL and view via text.


2. What is bill via text?

Postpaid customers can now access their latest bill using the link provided in the Bill via Text message. The message are sent by GLOBEMYBILL.


3. Who are included in this promo?

All accounts that receive the bill via text message from GLOBEMYBILL are included in the promo. This means consumer and individual SG and EG accounts.


4. How do I win?

• First, you must receive a bill via text message from GLOBEMYBILL

• Next, you must access your bill using the link provided in the message

• Finally, you must be one for the first 500 who will successfully access your bill.


5. What is the prize?

The winners will get a PhP200 bill credit on their next bill.


6. How long will this promo run?

The program will run from August to September 2016.


7. How will I know if I’ve won a PhP200 bill credit?

You’ll receive a text message from GLOBE informing you that the credit will be posted in your next bill. No further action will be required from your end.


8. How can I claim of the bill credit?

The amount of PhP200.00 will credited to your Globe Postpaid account and it to be reflected in you next month’s billing statement.


9. Can I apply this credit to my other account?

No. The bill credit can only be applied to the account that won.


10. How do I know from my billing statement that my account is already credited?

The adjustment will be reflected as “Bill Credit” and to be shown under “Credit Adjustment– Previous Bill” portion of the bill.

Start of a Journey with Globe!


Last August 19, Globe welcomed its first batch of User Council members, a subset of Globe Community at the Radiate Hall of The Globe Tower.


The kickoff was themed “Journey to Wonderful” as the members – actual Globe customers – are set to embark on a design-oriented journey to create wonderful experiences around products and services of Globe.


In keeping with the theme, the Radiate Hall was transformed into a posh VIP airport lounge, complemented with a boarding gate, a check-in counter and a section for Immigration and Customs set up just outside the makeshift VIP lounge.





Checking In At Wonderful


Attendees, User Council members and Globe employees alike were asked to check in to get their “boarding pass,” and then get clearance from the “Immigration Officers” by participating in a design activity. Showcased were three types of design activities: usability testing, card sorting and participative design, which were intended to put the “passengers” up to speed on the types of activities that will be done in the future with the User Council.


Miggy Dela Cruz, Head of Customer Experience Design, did the honor of opening the program with a talk about “treating people right to create a Globe of good.” The team’s mantra revolved around allowing Globe to interact seamlessly with its customers, both internal and external, and operate as one organization.






Love Letters from Our Customers


The main highlight of the program was a special segment that featured love letters written by the members themselves days before the event. Imagining Globe as their significant other, the members were asked to write a letter narrating their relationship with Globe, from the time they “met” (brand discovery) up until their current “relationship status.”


In turn, we received 28 letters that captivated the hearts of several Ka-Globe who had the privilege of pre-reading them, including the Chief Customer Experience Officer herself, Ms. Beck Eclipse. So enthralled was the OSMCE Head by all the letters that she requested for all of them to be responded to with equal intensity!


During the event, Ms. Beck chose to read a couple of letters from the members on stage. One came from Neil Goco, Jr., a bright young student, telco geek and active postpaid subscriber.


Neil's Letter.png

The other one came from Gat Bati whose letter Ms. Beck personally responded to.


Gat's Letter.png




The Prize of Loving Globe


Being the lucky letter senders, Neil and Gat received Php1,000 worth of Globe Rewards points each. Meanwhile, all letter senders received Tattoo pocket WiFi sticks plus their choice of free digital content subscription among HOOQ, NBA, Spotify and Disney.


Surprises kept coming as Globe got to know the guests better. One member, Chito Reyes, was identified as a tenured customer. Being the most loyal subscriber in the group (22 years!), Globe delighted him by upgrading his account to a Platinum membership. He was personally welcomed by Faye Matus of Globe Platinum and immediately assigned with a Relationship Manager.


Another member, Carlo Saplan, happened to mention The Chainsmokers in his letter and, for that alone, received a VIP ticket to The Chainsmokers concert happening that same night!






Love Is All Around


All in all, the kickoff was a successful event. That, plus the post-event feedback received from the members, do seal a delightful partnership between Globe and the customers in the realm of experience design.


“The feeling of being able to contribute to innovation in one of the country’s leading companies is different. It’s an honor.”


“I’m really thrilled to be part of the User council. Getting to test and to try new products/services that Globe is working on during their early phases is a privilege.”


“Thank you for the wonderful time and evening. It was time well spent and worth the experience.”


“Thank you Globe User Council and to CXD, looking forward to all your activities.”


“Go Design Research! Expect the proactivity from us!”


About the Globe User Council


The Globe User Council is a program under Globe Community. Its main objective is to move Globe’s experience design team closer to the customers and create an ecosystem where designers and customers can build user experiences and interfaces together.


User Council members are all true and current Globe customers – a blend of loyal and new postpaid, prepaid and broadband subscribers who have been explicitly invited to participate in design sessions or test actual design prototypes with Globe’s resident UX and UI designers.


Photos taken by: Paulo D., Dan C., Wayne T., and Grae J.

Galaxy Note 7 Replacement.PNG


In light of the official announcement by Samsung to voluntarily replace the Galaxy Note 7 of its customers, Globe is closely coordinating with Samsung for specific guidance on the detailed replacement process.


We will facilitate the replacement of your device with a new Note 7 as soon as Samsung is able to provide the replacement units. If you do not wish to wait, you may opt to replace your Note 7 with another preferred device based on availability.


We will get in touch with you directly via SMS or our official social channels within the next 3 days to know your preference for device replacement. Be assured that we will make this process as easy and convenient for you as possible.


Your safety is important to us. For our customers who continue to use the Note 7 please take the necessary precautions. Use only the original battery charger that came with the unit.


For any questions or clarifications, you may get in touch with us via email: [email protected]. To view Samsung’s official statement, visit



Hey, Globe customer!


Giving way to our government's request, Globe will no longer use 8888 as the access code for promo registrations and other transactions starting August 25, 2016. The previous 8888 access code will now be our government’s complaint hotline. For more info, visit this article on


Registration, info, and other keywords to our Globe promos can be sent to our new access number, 8080. Meanwhile, you can also dial *143# on your Globe mobile phone and explore our quick-service menu.


Thanks for being with us in this nation building initiative.



Your home screen on your phone or tablet isn’t just for apps. That being said, remember to pin the Globe Community site to your home screen for quick and easy access. This is perfect for those of us who are always on-the-go and want to stay updated with the latest promos and events from Globe.


To get started, here are four (4) easy steps to add Globe Community to your phone’s home screen.


For iOS (left) and Android (right):




1. Visit on your mobile browser like Safari (iOS) or Google Chrome (Android).






2. Click on the share button found at the bottom of your Safari menu or click the 3 dots on the upper right corner on Google Chrome, then click ‘Add to Home Screen’.



3. Next, rename it to Globe Community then click ‘Add’.



4. Globe Community is now available on your home screen.














































































That's it! Didn't I tell you it was easy?


Hope to see you around the Community!