Frequently Asked Questions about Globe Community

Version 12

    What is Globe Community?


    Globe Community is an online channel that’s uniquely designed for both Globe and non-Globe subscribers to exchange questions, opinions and suggestions about non-account specific Globe-related concerns, service-usage tips, and other topics about our products and services.


    All comments submitted via the Globe Community website and/or Facebook app are reviewed by a moderator. These posts can be managed by both Globe employees and/or other community moderators. Its overall goal is to make finding solutions to commonly asked questions easier.


    Posts in the Community are user-generated contents that may pertain to tips and tricks, concerns that other customers can help resolve, tutorials, step-by-step guides, infographics, videos, as well as new ideas.


    Why should I register with the community?


    Registering lets you take full advantage of the community, enabling you to:


    • Post new messages and reply to other members' posts
    • Receive email when someone responds to a specific post or topic
    • Exchange private messages with other members
    • Personalize your community experience
    • Post comments on blogs that don't allow anonymous comments
    • Post ideas, vote on the ideas you like best, and post comments
    • If you don't register, you can only browse, search for information, and read posts.

    How do I register?


    Registration is easy! Simply click on Register from the Globe Community homepage, then select either to sign up by filling out a form on the Community or register using your existing Facebook, Google, Yahoo or OpedID accounts.


    Am I required to be a Globe subscriber to register?


    Absolutely not! You can be either a Globe or non-Globe subscriber who is willing to share your knowledge about related discussions.


    How do I sign in?


    After you've registered and confirmed your registration, you can sign in and start participating.


    To sign in:

    • Click Log In at the top of any page.
    • Enter your Login and Password.


    Tip: If you're the only one who uses this computer, click Remember me on this computer to sign in automatically next time you visit.

    What do I do if I forget my login or password?


    To get help with your password:

    • Click Forgot Password?
    • Enter the email address you used when you registered with the community.
    • Click Continue.
    • Check your email for your login name and a password reset link.


    How do I view and edit my profile?


    You may view and edit your profile from the menu bar. Simply look for your avatar beside the Search and Pen icons on the menu, then click View Profile or Edit Profile.


    What does the number on my avatar symbolize?


    The number indicated beside your avatar serves as notification for you to know that someone has mentioned you or sent you a Direct Message. To access it, simply click on the number to see your notifications or action items.

    How do I mention another member or discussion thread?


    This is easy. Simply type in the @ symbol followed by the name of the person/member or discussion thread you would like to mention. A pop up box will appear right after you type the @ symbol to help you select which one is what you need. Should the name of the person or discussion thread be in multiple words, replace the space with an an underscore (_).


    Why did my post suddenly disappear?


    Globe Community Manager and moderators read through the contents that are posted here. Should you not be able to find your original post, it most likely violated the Globe Community Guidelines. Please ensure to familiarize yourself on the Community do's and don'ts so we can maintain a healthy discussion.


    What do I do if I have other questions and/or suggestions?


    Should you have any further questions regarding the use and navigation of Globe Community and/or wishes to provide your suggestions, comments or feedback, feel free to write to us using the appropriate discussions boards The specified item was not found. or The specified item was not found..


    For more info about the Globe Community Mobile APP FAQs, click here: Frequently Asked Questions about Globe Community App