Have questions about GServices? Find our answers below each question.
- I have GServices installed and entered my postpaid number to register. But when I enter the pin to view my Profile Details, I can't seem to click "Done".
Kindly try uninstalling GServices. Then try the registration process again after you've reinstalled the app.
- I updated my combos online, but I don't see it reflect on GServices even when I received a confirmation message via SMS of the change in combos. What happened?
Your change in combos will take effect a day after your cut-off date. This means you'll only be able to see the changes reflect on GServices by your next cut-off date.
- I can't register to promos using GServices. What should I do?
Please make sure that you are under Consumer Postpaid or Prepaid account. Also make sure you have a stable internet connection when trying to register to promos.
- Why didn't I receive a verification code for GServices?
Sometimes there is a slight delay in the receipt of SMS verification codes. If you receive a verification code and it doesn't work, just tap "Resend Code". Please note verification codes expire every 5 minutes.
- Is GServices free?
Yes. GServices is a free-to-download app and is even zero-rated on the Globe network, meaning using the app won't consume your data.
Got more questions about GServices? Visit us here.