I waited in chat with Globe foe over 1 hr. and 15 min. after being contacted on chat but they never came back. My first bill and i have the 1599 plan and the bill is 2545 and I want some answers as to why. This makes me want to switch to PLDT since there customer service in so rotten and when you go into there office in Dumaguete they have one speed very slow and to dang busy to care about you and always texting while we spend at least an hours trying to get anything done.