2 Replies Latest reply on May 30, 2016 1:01 PM by jidrix07

    Cant make IAP with gcash amex


      Hi, Iam currently enrolled in gcash amex virtual pay but it seems I cant make any in app purchase. Can anyone help me out?

        • Re: Cant make IAP with gcash amex
          TJ of GCash

          Hi Bryan! Here are the usual suspects on why you can't use your Virtual Pay properly:


          1) Incorrect details. Wrong card number, US address, CVC code, name.

          2) Insufficient funds.

          3) If you're a Postpaid subscriber: Maxing out your "PHP 500 Charge to Bill" feature last month and not having any suffiicient balance on your GCash account this month and the succeeding months thereafter. This would also lock your iTunes apps from updating if you're using an iOS device.

          4) Not KYC'd yet. You'll hit a PHP 5,000 ceiling cap if you don't undergo KYC while using Virtual Pay.

          5) Google Play payments. See Fix payment issues on your account - Android - Google Play Help for more info.


          Hope you can review your account for the meantime for the items given above. However, if your account has been working perfectly fine until recently, please send an email to [email protected] so they can take a look at your account.