17 Replies Latest reply on Oct 23, 2016 9:06 PM by wina

    Gcash refund

    stairs27

      Hi can anyone help me regarding my pending refund request last april 29 2016 i hope sana i dont have to wait for 3 or 4 months para sa refund kasi its anoying yung merchant ko ay hindi naman international kaya i dont see a point that verification will take that long nakakalungkot lang kase evry time na tumatawag ako ng csr nyo laging on progress and wala naman sila masasabi kung hindi im sorry and i do apologized pero i end up with no resolution i will file a complain to ntc regarding this matter if this is the only way to expedite my concern sana you guyz can help me

        • Re: Gcash refund
          lakwatsera

          Please contact me on 0 9 2 1 7 6 3 3 3 9 1 we had a same compalin and I really want to solve it, I just wanted to understand something with Gcash. I wanted to file a complaint against them, can you tell me if you had an idea where to complain?

          • Re: Gcash refund
            ryan515

            Tapos wala din reply pag nageemail sa kanila request a refund. naka tatlong send na yata ako.

              • Re: Gcash refund
                jehzlau

                I sent more than 5 e-mails already, pati sa refund form nila. Dedma lng.

                 

                I also PMed TJ of Gcash last month dito sa forums, still waiting for feedback. Anyway, according to TJ this will take around 180 days, so follow-up nalang ulit tayo after 6 months pag wala parin. Haha!

              • Re: Gcash refund
                TJ of GCash

                Hi guys. I apologize for the inconvenience. I'm going to send you PMs in a while so we can check the status of your refunds with the team.

                  • Re: Gcash refund
                    dorsky

                    sir follow up naman sa akin December 2015 pa ito wala pa rin REFUND ko. dito & over the phone ang follow up call ko eh hanggang ngayon wala pa rin???

                      • Re: Gcash refund
                        rozeki

                        @dorsky paano yung request ng refund mo sir? ako din kasi nagpaparefund, do you also signed a dispute form and uploaded the proof from a bank that it was refunded? and if nagffolowup ka ba sa 2882 meron bang sinasabi na on process na yung money mo? na wait ka na alng?

                          • Re: Gcash refund
                            dorsky

                            oooppss sori sir kay TJ ako nag reply, sayo po ba pumasok?

                              • Re: Gcash refund
                                rozeki

                                @dorsky yup, sa email nareceived ko ung message mo. ano update sa refund mo? same tayo waiting sa refund

                                  • Re: Gcash refund
                                    dorsky

                                    rozeki

                                     

                                    kakatawag ko lang ngayon eh ganun pa rin answer ON PROCESS pa rin December 27, 2015 pa ito nabalik sa kanila pero hindi pa rin nag reflect sa GCash ko. nakaka gigil na, nakaka wala ng pasensya! 17 years & 6 months na akong postpaid account sa Globe wala naman akong problema sa kanila maganda services nila kaya hindi ko naisip lumipat sa Smart. itong Globe GCash lang talaga masakit sa ulo  ggrrrrr

                                      • Re: Gcash refund
                                        rozeki

                                        @dorsky I received my refund,kanina lang i think 1pm, I can now see this on my Gcash wallet hihihi, Im so happy and blessed right now. yung sa akin kasi nag email ako first, and nagreply sila na need ko mag provide ng proof na it was refunded by a bank, and nag fillup ako ng dispute form at signed by my hand i scanned na lang , then kasama nun is supporting documents para masuportahan si dispute form ko, I have kasi the screenshot from a bank na it was really refunded, and also i printthe  first email from an online shop na for refund talga ako, so ayun po, sabi iprocess nila at wait lang ako, so kahapon ko nalaman sa 2882 na on process na talaga sya kaya kanina na received ko na yung refund. Thankyou Gcash Team

                                        1 of 1 people found this helpful
                                          • Re: Gcash refund
                                            dorsky

                                            rozeki

                                             

                                            kanino ka nag email? ano email address? ano ba gamit mo? gcash-mastercard kasi ginamit ko to pay lazada tas binalik ko yung defective item tas binalik na nila yung bayad with date & reference/transaction number. more than 8 times na yata ako nag follow up tas everytime kausap ko hinihingi parati yung reference number tas sasabihin lang "sir on process na po"

                                              • Re: Gcash refund
                                                rozeki

                                                @dorsky gcashinquiries@globe.com.ph yung akin kasi out of stock kaya for refund ako sa other online shop, gawin mo nalang yung sinabi ko, asked for a proof and i send mo sa gcash, at mag signed ka ng dispute form,  sasabihin naman sa email kung ano gagawin mo, better sa email ka makipagusap kasi kung update ka lang sa 2882 wala yun mangyayari, mas maganda may isesend kang proof sa gcash, for you to be able to support your dispute form. Para i process talga nila.

                                                1 of 1 people found this helpful
                                    • Re: Gcash refund
                                      wina

                                      Hi po nakuha niyo ba refund niyo? balak ko din kasi mag file ng refund e

                                    • Re: Gcash refund
                                      rozeki

                                      ako din po sir, yung dispute ko para mareverse  is on process na sya at sure naman refunded from a bank with screeenshot and signed dispute, pero hindi padin nagrereflect sa gcash wallet ko and sabi ng 2882 i will wait 24 to 48 hours, paano kung hindi pa un magrereflect from the said time? ang hirap naman po nito, kelan pa ito magreflect sa gcash wallet ko sir?

                                    • Re: Gcash refund
                                      jehzlau

                                      E-mail consumer@ntc.gov.ph and tell your story. Ako wala ding refund since March. NTC replies naman. Globe does not.

                                      • Re: Gcash refund
                                        rozeki

                                        may i asked if your problem solved? kasi yung skin on process din pero hindi pa nagrereflect sa gcash wallet ko.