2 Replies Latest reply on Jun 23, 2016 4:57 PM by si_kungs

    sim unlock for android phone from globe locked postpaid phone which have exceeded 2 years contract date


      hi ,


      i have a samsung s5 which i have got from globe postpaid two years ago. i called the customer  hotline on june 10, 2016 and the lady operator told me to globe store at  the mall to sim unlock my phone. after a long wait at the globe store suddenly the guy told me that they dont do sim unlock for samsung phone. how can this be? we have paid for the phone and its already our property. why cant they unlock it? i think globe should have their postpaid phone openline already since its the customers property already. why need to lock it to a single provider and then cant unlock it after the lock in period?