16 Replies Latest reply on Jan 6, 2017 7:52 PM by zyper95

    Plan upgrade rubicon

    christian19

      Hi i have the 1299 mbps plan ive heard about the rubicon scheme will my plan be upgraded from 3mbps to 10?

        • Re: Plan upgrade rubicon
          frankie24

          You must call the hotline of Globe Telecom or this link will help you reach out a Globe Representatives: https://www.globe.com.ph/contactus

          • Re: Plan upgrade rubicon
            osmiumrx

            Never heard final offers for this broadband plan. Also interested but will need to check the cap first . We'll know soon enough

            • Re: Plan upgrade rubicon
              zyper95

              christian19 osmiumrx

               

              Rubicon Plan is currently being offered as of the moment for Globe DSL subscribers who are already finish of their contract. But there are others who are just new subscribers were able to upgrade to Rubicon Plan. You just need to call the hotline and ask for a call back from the loyalty team to get the offer. The current Rubicon Plan offers are:

               

              Plan 1299 - 10Mbps 100GB monthly allowance once you reach the data cap the speed will reduce to 30% of your subscribe speed.

               

              Plan 1599 - 15Mbps 150GB monthly allowance same data cap of the above it will reduce to 30% of your subscribe speed.

               

              I am currently subscribe right now for Plan 1299 and when I hit the data limit my internet speed is within 2.5 - 2.7 Mbps.

              • Re: Plan upgrade rubicon
                charleton

                bakit samin hanggang 5mb lang daw kaya ng cabinet sa area tapos tinanong ko kung kelan mag upgrade ng cabinet medyo matatagalan daw..nung matanong ko yung kapitbahay namin naka 15mbps ang plan 1599..medyo sinungaling si globe 5years na kami subscriber and hindi naman naka lock ung account namin bakit niloloko nyo subscriber nyo...ngayon ang palusot wala daw available slot sabi ko paanong walang slot eh iisa lang ang naka connect sa 15mbps sa cabinet nyo kapitbahay namin dahil few blocks away lang kami sa cabinet tinatannong ko ukung ilan ba 15mbps na slot sa bawat cabinet di naman masagot.

                  • Re: Plan upgrade rubicon
                    zyper95

                    Para malaman mo kung pwede kang i-upgrade sa Rubicon plan check mo yung sa loob ng modem yung attainable download rate pag umabot sa 15xxxx pwede yan i-upgrade. Try mo lang ulit kumontak ulit sa Globe support try mo sa ibang agent para ma-verify mo maigi kung na upgrade na yung cabinet sa area nyo. Yung slot naman depende kasi yun kung sa current cabinet mo hindi pwede ang Rubicon plan ililipat ka ng ibang cabinet na capable.

                      • Re: Plan upgrade rubicon
                        charleton

                        medem madali lang pwede naman palitan eh..cabinet nga daw hanggang 5mb lang ang kaya...eh kinonfirm ko sa kapitbahay namin naka 15mbps sya sa globe tinawagan nya lang,,edi tinawagan ko ulit si globe at sinabi ko then kinonfirm nya din tama nga naka 15mbps siya so pinagawan ko ng report at inescalate pag follow up ko ang dahilan naman eh wala na daw available slot  sa cabinet namin...ang sabi ko paano nangyari yun eh iisa pa lang ang connected thru 15 mbps?ibig sabihin isa lang ang slot ng 15mb nila sa isang cabinet?

                          • Re: Plan upgrade rubicon
                            zyper95

                            Possible kasing sa ibang cabinet naka-connect yung kapitbahay mo, sa isang area hindi lang isang cabinet meron yan. Ang problema baka dun sa cabinet kung san nakakabit yung kapitbahay mo wala ng free slot kaya di ka malipat para ma-avail yung rubicon plan. Maraming ganyang sitwasyon parehas syo di lang ikaw na gusto mag upgrade kaso ang problema yung cabinet kung san sila nakakabit hindi pa upgraded to accomodate higher bandwith.

                              • Re: Plan upgrade rubicon
                                charleton

                                yeah it is possible sa isang area ndi lang isa.. pero sa sitwasyon namin it's impossible dahil ang cabinet ni globe sa subdivision ay iisa lang at ung kapibahay ko same street lang kami at 100 meters lang ang distance ng bahay namin..yun cabinet naman is 50 meters away lang sa kapitbahay ko at 150 meters lang layo sa amin QC664 wala ng iba kahit malayo kami iisang subdivision lang at isa lang cabinet eh kaso magkalapit lang kaming tatlo(cabinet,me,my neighbor) kaya imposible,, at panghuli is kinonfirm ng agent na we're connected on same cabinet..

                                  • Re: Plan upgrade rubicon
                                    zyper95

                                    Then that means not necessarily na isang cabinet kayo upgraded na lahat ng ports. May possibility that hindi lahat ng port is capable ng higher bandwith. Sa DSL kasi dapat ang maximum distance mo from the cabinet is 100 meters since sayo is 150 meters kaya di capable yung line mo for higher speed. Pag more than 100 meters ka sa cabinet hindi makukuha yung subscribe speed kahit pa mag upgrade ka to rubicon plan.

                                      • Re: Plan upgrade rubicon
                                        charleton

                                        yun nga eh kaso iisa ;ang ang connected thru 15 mbs ibig sabihin iisa lang

                                        ang port na kaya ang 15mbps?dahil isang subdivision kami alam ko lahat ng

                                        connected thru globe at ndi po 100 meters ang maximum kahit po kilometro

                                        kakayanin depende po sa wire na gamit kung copper or fiber optics

                                         

                                        On Wed, Aug 3, 2016 at 12:32 PM, zyper95 <

                                          • Re: Plan upgrade rubicon
                                            blueflame

                                            I'm 850 Meters away from the cabinet (I think more than that) and still availed the 15mbps plan. So far acceptable naman yung speed ko. fluctuating from 12-14mbps. Just to let you know, according to one of their technicians Huawei daw yung provider ng Cabinet kung saan ako naka connect kaya daw maganda yung connection shaka newer standard wire rin "daw" yung gamit nila. Baka matagal na yang connection mo kaya yung lumang wire pa ang nagamit nila na hindi capable of providing higher bandwidth or baka naman you're on the port na hindi capable of higher bandwidth. Meron ding tendency na may iba pang port na capable of 15mbps pero baka ginagamit na ng isa sa mga neighbors mo yun kaya lang hindi pa sila mag uupgrade to 15mbps. Hindi naman pwede na mag swap kayu ng port kasi taken na yun. Pwede lang mag swap ng port kung may bakanti or may mag pa disconnect. Common issue daw kasi ito sa mga crowded areas or shall I say "crowded cabinets".

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                                • Re: Plan upgrade rubicon
                                  jcrebirth24

                                  charleton

                                   

                                  Kasi most of the agents are new and inexperienced. They have their scripts and that's what they follow. Sometimes, they aren't even updated of the new information's that Globe has. In the end, the information that you receive are often times lacking or absolutely different. So I suggest na kulitin mo lang sila. Hehehe. Kinukulit lang yan.

                                • Re: Plan upgrade rubicon
                                  jonathanbernabezara

                                  Here are the new plan scheme for Rubicon:

                                  Plan 699 – 3mbps, 30gb per month (Spotify for 3 months) + Google Chromecast
                                  Plan 999 – 5mbps, 50gb per month (HOOQ, Spotify for 3 months) + Google Chromecast
                                  Plan 1299 – 10mbps, 100gb per month (HOOQ, Spotify & NBA for 3 months) + Google Chromecast
                                  Plan 1599 – 15mbps, 150gb per month (HOOQ, Spotify & NBA for 3 months) + Google Chromecast.

                                  you may refer to the above reference of your choice.

                                   

                                  hope this helps.

                                  3 of 3 people found this helpful
                                    • Re: Plan upgrade rubicon
                                      ___jet___

                                      I was offered an upgrade and agreed to Plan 1599. I was told I'm going to have my Chromecast device within 5 days. It's more than 3 months now. I asked for help thru Talk2Globe chat countless times with countless follow-up reports made by different agents. WALANG DUMATING NA CHROMECAST.