2 Replies Latest reply on Jul 1, 2016 5:47 AM by fervish

    Plan 1599 Balance

    trebz143

      hi good morning i would like to ask kung bakit lumaki yong outstanding balance namin 2,408 php kasi eh yong balance namin dapat 464 since 1964 yong outstanding balance namin noong may 17 at 1500 lang nabayaran namin so dapat 464+1600=2064 lang sana bill namin ngayong buwan

      FB Replied:

      "Hi, Albert. Pasensya na sa confusion. We checked your account at nakita namin na mayroon kayong previous balance na Php 1,963.50 at naka-receive kami ng payment na Php 1,500.00. Meaning mayroon na lamang kayong Php 463.50 na natitirang balance. Para naman sa current balance mo, mayroon kang Php 1,944.82 + Php 463.50 = Php 2408.32. Salamat. -Marps"

      Sabi ko: "Bakit naging 1944.82 yong current balance eh plan 1599 lang kami so dapat 1599+463.50 ?"

      Replied: "Hi, Albert. Para naman sa concern mo kung bakit naging  Php 1944.82 current balance mo ay dahil lumagpas ka sa monthly data allowance ng plan mo. Kaya we advised na i-monitor mo ang iyong data usage para maiwasan ang extra charges. Salamat. -Marps"

       

      Anu ba to wala naman ata akong nabasa na pag lumagpas eh e cha charge ka? San galing yan? Paki sagot po please be fair sa customers nyo.