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Firstly, may i know what do you mean by "uncommon hit"? or do you mean "heat"? The device is heating up extraordinarily? if your device is heating up tremendously, you have to report it asap and let technicians check on it.
Secondly, Your plan might have reached your data limit / allowance that's why your connection speed has been reduced. Remember, all plans are subject to FUP or Fair use policy.
Thirdly, You may reach any of the support channels for your account verification and to know the limitations. Contact Us
Hope this helps..