Help me I Install Gcash in App Store because some of my friend said to me that my Prepaid Load can be converted to Cash by the the help OF GCash. after i install it i try to convert now my load to gcash but i receive a text saying that i Need to be a KYC so i go to villarica to be KYC after i registered i try again to convert but when i convert they texted me saying that "Sorry, this transaction is not allowed. Please call 2882 should you need further information." How can i fix this? Can somebody help me??