You can visit this link Network and Troubleshooting | Help | Tattoo - Globe to learn more. You can also raise this to any of our support channels listed at Contact Us for further assistance.
Hope this helps.
Uhm... hello and good evening. I'm having a connection issue in my 3g pocket wifi. I've notice that every 1 am in the morning until 6:00 am (5hrs) the connection is good and stable but the rest is not. Using speedtest and other online ping test site shows the same result. The ping goes 500-9999+ (more). I dont see this as problem for Goble since it started in May and the ping/speed is stable since then.
I purchased this pocket wifi (white huawei) in April. The service is good the connection is fast and I'm happy about it until the month of May arrives.
I tried other solutions such as basic trouble shooting going to other places for better reception and purchasing a new sim card but nothing happened. I tried to contact globe for help but there were no answers/respond so I tried here.
It will make me happy if you can explain to me why the sudden change of connection/time. Thank you and God bless.