1 Reply Latest reply on Aug 16, 2016 8:56 AM by frclaor

    Globe Postpaid Plan Online Application Update


      It's been more than a week now since I applied a new postpaid line online.


      I have been trying to contact the hotline, doing emails and tweets but I still get the same response -- they will call me in 24 to 48 hours, but I don't receive anything.


      I called again the hotline awhile ago, the CSR mentioned that Globe tried to call me at around 9am today, but I didn't receive any call at all. I'm really frustrated and more worried as they have been getting more inconsistent and untrue to their so-call updates.


      Is there any way I can escalate my online application? It was too late when I figured that walk-in applications are processed faster. I hope there is still a way.


      Thank you.