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It is possible that when you try to transact your recontract via hotline the order did not push through which usually happen. You can try visiting the nearest Globe Store at your location there are times stores usually has their own stock (usually for new applicants). There are stores that can accomodate re-contract and provide you information if the device you wanted is readilly available. If the store confirms that they have available unit and can process your recontract you can already cancel your order via hotline just inform them that you are at the store and they will process your recontract.
Good day Sir!
Thank you for the reply! I'll try to go to the Globe Outlets as soon as possible. I'll also inform my Mother about it also so she could also go to the Globe Outlets at her location. (I'm at Baguio City, while my Mother is at Baliwag, Bulacan). We'll try to ask in both locations hoping we could process her recontract!
I'll inform you soon for future updates about the situation!