I am also a player of Loong Craft. I am using my Globe number to recharge my account, but may I know if you are using a Postpaid account with Globe? If so, you may need to link your mobile number to your Facebook account that is signed in with your character with Loong Craft. If not, you may need to contact loong craft for this matter. Also, there are other ways on how you can recharge your account. Please also note that it's much affordable if you will use other way rather than using your mobile load. Hope this help!