4 Replies Latest reply on Sep 14, 2016 12:47 AM by makraiz123

    Tracing a globe account for purchase order of a unit

    makraiz123

      Hi, I'm a line-only subscriber but my question is not about my existing postpaid plan. It's about the phone that I am using. I bought my iphone 6s in Greenhills back in December 2015. It had a problem so I had it checked in a Power Mac Service Center. I found out that the unit which I bought from Greenhills actually came from Globe. Now, Power Mac is looking for the purchase order of the unit from Globe which I don't have because I have no idea to which Globe account my phone originally belongs to. Please help, I really need to have my phone fixed because it is not powering on anymore. Is there a way that Globe can give me that purchase order that Power Mac needs even though the unit is not really connected to my Globe account?