1 Reply Latest reply on Sep 15, 2016 6:59 AM by janperzone

    deceived by an agent


      need help to improve my net connection.. there was an agent who offer me a unli fb and youtube. the plan was a 1999 7mbps lte 50gb data allowance which is a data cupping and expensive.. i call the customer service about what happen and i plan to transfer a 1599 15mbps dsl and 150gb and the customer services tell me that theres a pretermination fee of 2500 and aside of that theres a transfer fee of 1000.. can i ask for help that i will be exempted from charges of 2500 and 1k.. need help..