Hi kyler31. I'm sorry to know that you are experiencing this kind of problem. Please try restarting your phone and reinserting your SIM.
Question lang, Nakakapag sms and call ka naman or access internet via wi-fi?
Yes nanakapag txt naman ako at call pero ung redeem lng ang ayaw nag try
ako na mag download ng gservices ang reward application ok naman din sa
wifi connection pag add account ko sa number ko ang lumalabas na points ko
is 0 remaining points pero meron pa po ako 399 points ano po ba ito na bug
pls fix this issue this is my number 09054303097 paki check po pls sayang
naman ang points ko dito
On 16 Sep 2016 3:43 PM, "vinoriarte" <[email protected]>
Based sa message you receive when redeeming it's look like a system issue for Rewards. This is normal, we postpaid subscribers also encounter this issue lalo kung marami nag reredeem. Just try again tomorrow baka maging ok na, pwede mo rin i-try online https://rewards.globe.com.ph/ .
It also happened to me if using web and even *143#. I am successful though if I just TEXT the request to 8888. Texting it to the new number 8080 would also fail so I guess there really is a transition going on.
Now everything fails and I have reported the issue several time but to no avail.
It used to work if I texted the request to 8888 but not anymore. Won't work if I text to 8080 or 4438 and via *143#. Globe would reply "Sorry, your request can't be processed as of the moment. Please try again later. Thank you."
If done via Web through Globe's rewards page, it would always fail with the following reply "GOSURF99 - Failed - ERROR RECEIVED AT 3PP PROVISIONING"
Please note that I have attempted several times and even at unholy hours of the day.
Same problem now kay ate girl.