10 Replies Latest reply on May 26, 2017 11:50 AM by kreantz

    Billing Inquiry- Plan 1299 10MBPS 10GB (DSL)




      I would like to know how you come with the figure 1292.85 for the Plan 1299.

      I'm expecting 1159.82 so that when added with VAT 139.18, the total would be 1299.


      Should I also receive rebate/reversal for the prorated 8.84 and 13.30 since this is free or I did not sign-up for these?

      The 1-month cycle for HOOQ and Unli BB were adjusted including the VAT but the prorated charges were not.


      Please enlighten me with my bill. I am only expecting to be billed with the amortized installation fee plus the prorated amount for Plan 1299 since I paid 1 month in advance during installation.