2 of 2 people found this helpful
Good day pacataval!
To access LTE on your device make sure that your device and SIM card is LTE-ready, and make sure you're in an LTE covered area.
are you a postpaid user? if yes you can try to call the hotline and request if they can check if the lte is provided to your sim cause even if you sim is lte capable but its not activated to the service it will not be activated and also you must be at the lte area
1 of 1 people found this helpful
make sure that ur sim card is LTE provided.