0 Replies Latest reply on Oct 23, 2016 8:37 AM by angelomalon95

    cant convert prepaid load to gcash


      My friend already done his KYCed on his Gcash account but when we try to login on his gcash app it says "Sorry,We cannot process this transaction...." but when i put his sim on my phone it went through login and when we try to convert his prepaid load to gcash... Gcash replies "Sorry, this transaction is not allowed. Please call 2882 should you need further instruction."

      I also transfer some money to his gcash it recieved the amount and we try to send it back to my gcash , i also received the amount... was their a period needed after a Gcash Account holder can use the PREPAID to GCASH Cash-in.



      his number was 09771893225