4 Replies Latest reply on Nov 4, 2016 3:38 PM by gonzalescjo

    Bill problems

    reinmg

      Hello everyone! I signed up for a postpaid plan worth 1799.

      Now here's the question, my third bill just arrived and I believe that my MRF should only be 1799. however, according to the bill, it's now 2229.46. I requested before for the rollover of the internet usage since I don't really use internet that much and I would want it to be useful for the next month. The representative of Globe assured me that there won't be any additional fee on top of my 1799 plan but when I look at the bill, it says "Pack - GoSurf 999 with Rollover (6GB) - 891.96" and it's on top of the 1799 myLifestyle plan. How do you think did this happen? I mean, how come my MRF is now 2229.46? If I add the 891.96 ovet the 1799, it totals to 2690.96. It doesn't make any sense to me. HEEEELLLP.

        • Re: Bill problems
          gonzalescjo

          Patingin ng bill. Yung sa mrf portion

           

          On Nov 4, 2016 8:53 AM, "reinmg" <[email protected]>

            • Re: Bill problems
              reinmg

              TOTAL MONTHLY RECURRING FEE

              USAGE

               

               

              myLifestyle Plan 1799 10/21/16-11/20/16.  1,606.25


              Pack - GoSURF 999 (5GB) with free Spotify Premium 09/21/16-10/20/16.  891.96

               

              Built-in Unli Call and Text to Globe/TM 499 09/21/16-10/20/16.  445.54

               


              Pack - GoSURF 999 with Rollover (6GB)

                09/21/16-10/20/16 891.96

               

              LESS: CONSUMABLE AMOUNT

               

                1,606.25

               

               

               

              TOTAL MONTHLY RECURRING FEE

              2,229.56

               

              The bill is for September 21-October 20 yet it's asking me to pay for Oct 21-Nov 20 MyLifestyle Plan

               

            • Re: Bill problems
              RNav

              reinmg GoSurf 999 with Rollover should have replaced GoSurf 999 with free Spotify Premium. How about in the other sections, can you check if Adjustments were made like 891.96 CR + 107.4 CR or 999 CR? On the first page of your bill, how much is your total amount due?

              • Re: Bill problems
                gonzalescjo

                di ba pwde screenshot mo yung bill at hide mo na lang ACCOUNT DETAILS, its difficult to figure it out. or just call the hotline and talk to an agent.