1 Reply Latest reply on Nov 8, 2016 8:39 PM by jp.saballegue

    It has only been six (6) days since our data cap has been reset, but today, we received a text notification that we are about to reach our data limit again.

    lahns_j85

      This also happened last month (according to your Customer Service), but we didn't mind because we may have unknowingly downloaded some large files in a span of a week. This month, we monitored our data usage, changed the password of our WiFi, and we barely used half the limit, yet we were informed otherwise. Could you please double-check if we indeed are closing to our limit. Thank you.

       

      Account Name: Yna Fempia Alocilja Paez
      Account Number: 861071696