0 Replies Latest reply on Nov 23, 2016 4:45 PM by sheilacruz

    complaint

    sheilacruz

      i was planning on recontracting early this year but it was not done as they advised me i had overdue balances from multiple accounts. i was shocked when they told i had broadband services which i didnt apply for as we have a different provider for that. i submitted my letter of denial to sm southmall branch and was cleared from those accounts in april. fast forward to sept and those accounts are still showing up. but since i still have email from their fraud team, they processed the 2 lines i have there at the store but they still didnt do anything about those accounts. i had to call their hotline to process the recontract for the 3rd line but it keeps on getting declined because of those fraud accounts. i feel it would take me until nxt year because this gets resolved