Just text STOP ALL send to 2332.
We have two options.
1st - Look for the message thread on your inbox of the 4-digit code from which the RBT (ring back tone) was offered and follow the instruction on how to deactivate.
2nd - as mentioned above, send STOP ALL to 2332.
If this still doesn't help (which it should be), give our customer service representatives a call and they'll help you out for sure Contact Us