This is the same problem we are having. We got our upgrade to fiber in November 2016, and we have yet to get the redemption code for Netflix. We have called, contacted Globe through Facebook and even gone into the service center. We always get the same answers: "it will be escalated" or "backend Netflix support will follow up." This has been so frustrating. By the way, we never even got info for HOOQ or NBA pass. Even if we are not interested in those, I don't understand why we have not received any information on how to access them.