0 Replies Latest reply on Nov 29, 2016 11:37 AM by kenxalester

    Billing problem (pls ansswer asap, baguhan lang po)

    kenxalester

      Hi good morning po, ask ko lang po kung bakit iba yung Outstanding balance ko dun sa plan namin. First time kac namin magpakabit sa gobe broadband at ang in-enroll ko na rin yung account number dito sa globe website. Ang plan po namin is Plan 1299 10 MBPS 50GB. Pero yung nakita ko po yung account summary, ang outstanding balance ko po is PHP 1,808.45, which is beyond our plan na 1299. Ano po bang cause nito? Wala naman pong mga factors na nakakaapekto nito except dun sa subscription namin sa hooq na 149. Previous balance, unbilled charges, and yung current balanced is PHP 0.00 maybe kac kakabago lang namin magpakabit.... ANY HELP!!!!!