2 Replies Latest reply on Dec 15, 2016 9:44 AM by phinkzx

    lost my phone

    skelegrow

      I just lost my phone.. Can I still use my phone number? Where can I get a new sim card with the old number?

        • Re: lost my phone
          phinkzx

          for postpaid :

           

          u can still use same phone # just go to nearest GTBC and request for new sim due to lost of sim | free |

          change sim requirements for lost/stolen sim :

          LISTED CUSTOMER TRANSACTING IN GLOBE STORE :

          2 Original Valid IDs

          Letter of Request

           

          NON-LISTED CUSTOMER (AUTHORIZED REPRESENTATIVE) TRANSACTING IN GLOBE STORE :

          1 Original Valid ID of the Listed Customer

          1 Original Valid ID of Authorized Representative

          Letter of Request

          Special Power of Attorney

           

          hope its helps you.

           

          good day

          • Re: lost my phone
            phinkzx

            for additional info.

             

            you may call the HL for assistance to req. the blacklisting of handset :

             

            Care Regular Consumer Postpaid Hotline:

            via mobile 211

            via landline 02-7301000

            24 hours