1 Reply Latest reply on Dec 24, 2016 6:13 PM by fervish

    I need to reactivate my old sim / phone.


      I stayed in abroad for most of the time but i go to philippines often as well. I tried to reload my prepaid sim when I arrive but the agent told me that my old sim (number) has been deactivated for non use over 3 months so I bought a new sim. Unfortunately the new sim is not compatible with my smart phone, it does not show the number at all. Fortunately I was able to use it with a regular phone.


      My old sim shows the number but I can't make a call since I have no load and I cant load it because it is deactivated (according to globe agent)


      What is the difference between these sim cards.


      How can I reactivate my older sim (phone number)