2 Replies Latest reply on Jan 8, 2017 7:04 PM by johnkevinbalmaceda

    Gcash won't Allow me to Convert my Prepaid Load into Gcash

    johnkevinbalmaceda

      When i try to Convert my prepaid load into Gcash using Gcash app, I just get this text.

       

      "Sorry, this transaction is not allowed. Please call 2882 should you need further information."

       

      It's almost 1 Week after I Finnish the KYC Process.