2 Replies Latest reply on Jan 11, 2017 8:47 AM by jhaybrio

    hindi ako maka send.

    karenzkee

      ndi ako mkasend

        • Re: hindi ako maka send.
          karenzkee

          hindi po mkasend yung globe ko ano po bang problema?

          • Re: hindi ako maka send.
            jhaybrio

            Hi pls try Basic trouble shooting first

             

            FOR IOS

            •  

              Restart the handset.

              Press and hold the Sleep/Wake button on the top of your device until the red slider appears.
            •  

              2 Drag the slider to turn the device completely off.
            •  

              3 After the device turns off, press and hold the Sleep/Wake button again.
            •  

              4 When the apple logo appears, release the Sleep/Wake button.
            •  

              5 Perform Soft ResetFrom the Home screen, press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds.
            •  

              6 When the apple logo appears, release the Sleep/Wake and Home buttons.
            •  

              7 If you have spare SIM or device, advise to perform SIM/Phone swapping.

             

             

             

             

            FOR ANDRIOD

             

             

            • 1 Perform Power Cycle.To switch the phone off, press and hold the Power key.
            •  

              2 Tap Power off.
            •  

              3 Tap OK to switch off the phone.
            •  

              4 Press and hold the Power key to switch the phone on.  Wait until the Home screen appears.
            •  

              5 Perform Soft Reset.Press and hold the power key to switch off the device.
            •  

              6 Tap Power off.
            •  

              7 Tap OK to switch off the phone.
            •  

              8 Remove the battery (depending on the handset unit) and SIM.
              Place the SIM and battery back to device.
              Press and hold the Power key to switch the phone on.  Wait until the Home screen appears.
            •  

              9 If you have spare SIM or device, advise to perform SIM/Phone swapping.