0 Replies Latest reply on Jan 18, 2017 5:34 PM by g_verga

    Question regarding Globe Home Broadband billing and connection stability


      Hi, I am a new subscriber of Globe Home Broadband plan 1299. I listed my email in the application form ([email protected]) because I was informed that my monthly bill would be send to my email instead of physically delivering it. After a month, however, I am not receiving any email from Globe but when I ask the Globe branch in our area (Legazpi City), the customer representative said that I already have a bill. Why was the bill not sent to my email? Also can you please check my broadband line? I am suffering from lost connection every now and then, and its very annoying. I want to extend our relationship together as a subscriber and ISP, but I'm starting to get second thoughts because of this. Hoping you'll make time to address my concerns. Thank you.