So yesterday, January 30, I received an SMS from GCASH that I was charged an almost PHP 900 amount from 'PROXY SOLUTIONS' with my Gcash MasterCard. I got slightly nervous since I don't know what 'PROXY SOLUTIONS' is and what is it used for and I need to use the money for other purposes. In my case, I have unauthorized transaction, without my consent.
My question is, does Gcash dispute unauthorized transactions? Any steps I need to take? I know banks dispute this within just hours to days after calling them.
I already contacted 2882 but can't talk to a person. I have sent an email that has given me Ticket #387774.