2 Replies Latest reply on Feb 2, 2017 11:54 PM by saigemarie_18

    cannot redeem points


      my sim is already 3 years old but last 6 months ago its started not to redeem rewards i already called 211 but the response aren't usefull

        • Re: cannot redeem points

          have you tried calling loyalty dept?

          Hotline is (02) 7301300

          8am to 10pm


          you can also use

          *143# in redeeming your points

          1 of 1 people found this helpful
            • Re: cannot redeem points

              or check first if you have available points to redeem

              via *143#

              or BAL to 4438

              when redeeming if you are under postpaid make sure that account don't have an overdue balance

              for your request to be facilitated or else you will have to pay first the overdue and you can redeem the rewards 2 days after payment posted on the system


              other option is 730-1300 | rewards department

              8am to 10pm