For over three years already, I am routinely missing load from my prepaid load.
I go to the Globe business office in Gateway Mall of Cubao to complain.
You know, dear readers, Globe has this most exasperating practice of insisting that they have to investigate before they will return your missing load.
Here is the situation.
I almost never use my cellphone for talk, it is always for text messages, for I have earned from many years of buying prepaid load cards a 1000 plus free text messages.
Next, I keep my cellphone turned off all the time, and I use it only to text out, or to receive text coming in, by first using my landline to tell my caller to text me back, and I will read his text message and text him my text answer - you get the idea.
Now, when I turn on my cellphone and text bal for balance, sending it to 222, the balance reported back is almost always lesser than the last balance report I got after I made a last text some days back, which text message is free (free from my accumulated number of text messages) as also the balance inquiry for balance inquiry is always free.
I have been to the Globe business office again and again with my complaint, and for everytime the Globe person tells me they are going to investigate - and next time it is the same, investigation is not yet finished.
So Globe almost never returns my missing loads, while it has already gotten my money when I bought prepaid load cards.
I even show the Globe person by texting bal in her presence, and the balance reported is lesser than the immediately preceding balance report, and all the use I made of the cellphone in between the two balances are all text messages.
The Globe person still tells me they have to investigate. and it has been investigations since many times back on the same complaint.
And they never tell me what investigations have turned up.
Whereas I show them that the trouble is not from my side, but from the side of Globe: so Globe has to return the missing loads.
Dear readers here, do you know at all why Globe has no explanation or they have but will not tell me.
Now, Globe is I suspect seriously, not reading all the complaints in the internet about missing prepaid loads, or if reading at all, Globe chooses to not do anything; anyway subscribers eventually have to just live with missing prepaid loads, and Globe is getting more profit with missing loads suffered by Globe prepaid subscribers.
I ask you, dear readers, what else but more profit to Globe is the end result of missing prepaid loads, and Globe doing nothing but investigating endlessly.
If there is some glitch with Globe, that glitch is certainly earning more profit for Globe, while Globe is investigating endlessly to fix the glitch.
What do you guys here say?