I personally don't know if I am on your situation.
If I were you, I suggest applying off-line with the handset ready and canceling your previous on-line transaction. (Although, this is risky as there can be multiple accounts to be generated).
Additionally, If you are willing to wait, Please wait but don't forget to follow up with them so often.
Jeian is right, you may apply at any nearest globe store or else call 02 730 1010 , you don't need to request for cancellation if you don't receive any response from your previous application online , If you are willing to wait you can call 211 for application follow up
Thanks for the replies, I appreciate it
We went to the store yesterday, cleared up everything and decided to get what was readily available..