I have the same prob... may update na ba sila sa'yo? I tried reaching them sa twitter, fb, and globe customer service (both -1010 and -1000) pero wala pa rin. Muntanga lang pinagpasa pasahan call ko. Nganga.
I just want to ask if natry nyo na ba e track yung order nyo through online?
there is an option there for track order
and by the way nacheck nyo na ba yung email nyo if they send something regarding with your order?
if you don't receive any , you may call 211 again for application follow up just provide your application details to the agent