0 Replies Latest reply on Mar 12, 2017 10:50 AM by arsauer

    Why Is Globe unable to send correct bills?




      This is to acknowledge that your billing department is still (after 6 months!!!) unable to send us a correct bill.


      It is NOT ABLE to adjust our monthly bill to the correct amount of P 1299 and i am VERY tired sending emails, calling GLOBE Customer Service Hotline and travelling 3 hours once a month to your next Globe office in Roxas City to pay because the bill is incorrect.


      I just opened the bill for March, after receiving a text message that the necessary adjustments were made and guess what. It is still incorrect.


      We contracted 10Mbps Broadband for P 1299 a month last year in October, we are NOT interested in any additional subscriptions and we are STILL receiving incorrect bills.




      Very tiring to say the least.