13 Replies Latest reply on Jul 30, 2018 7:49 AM by samueltimuan4576

    regular prepaid load deducted even if cellular data is switched off!!!  WHY????

    samdizon

      i never had this problem with other unit, only when i started using iphone, i keep getting alert that my load is being deducted for data usage.  i have always switched my cellular data setting to off since my phone is connected to wifi all the time.  Im only experiencing this with my iphone, and not with my android phone.  is there any other setting in iphone that i need to know to completely disconnect or stop my phone from using mobile data?  this happening keeps me from reloading for fear of having my load just eaten up   really frustrating.

        • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
          indirect

          You may turn on SurfAlert by texting SURFALERT ON to 8080

           

          This service can stop your load from getting deducted for data usage when you are not subscribed to a surf promo.

           

          It may be a problem with your phone, try disabling background data in your phone's settings, refer to it's manual on how.

          • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
            antoro74

            Globe doing same to me.  Dedicate 5 pesos then 15 minutes later 5 pesos again.  I never switch on data either.  Always using my Wi-Fi connection only.  The other answer is bullshit answer from globe... the truth is something is stealing our load and globe letting it happen.. or maybe it's globe who doing it.  Think about how many people have globe prepaid.  They steal millions every month..

            I had same problem before.  Globe gave back the load.  But few days later its deducted again.  So it's bullshit... I needed to change number that time to make it stop.. but then it's started again now.  Need to change again.. should think globe earning enough money.  So no need to steal costumers load...

            1 of 1 people found this helpful
            • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
              kolou

              Same thing has happened to me.

               

              Ever since I switched to Globe I've been experiencing a deduction in my load anount due to the usage of cellular data. This would be normal, however, my cellular data is off; so is my wifi assist and everything connected/that may cause the activation of cellular data.

               

              I'd love to know if there is a solution to this problem.

               

              So far, I've come with two (teeth-grinding) solutions:

               

              1. switch to airplane mode

              2. remove the sim card when not needed

               

              Notes:

               

              I'm using an iPhone 5s.

              This hasn't happened to my Android phones.

              This has never happened (on my iPhone) to another non-Globe sim card.

               

               

               

              Any help is much appreciated.

               

              Thanks.

              • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                cjw

                Hello,

                 

                I've found myself with the same problem from time to time. Now, I have just purchased a Globe prepaid Home Wifi box, and it happened again last night! To the tune of 250p!  I am livid right now and somebody at Globe needs to fix/explain this!

                 

                I understand it happening on a cell phone, and even though it's basically the same set up using an LTE wifi box, it should NOT be happening (losing load credit) when I've specifically cut the connection to the internet.  See, I like to browse at the standard rate, it allows me to download whatever I want and I just have to time my internet usage to keep from spending too much.  Well, yesterday I loaded 250 pesos to the sim that is in the wifi box. I was online for some hours and then I went to bed after turning off my devices (so I wasn't actively using the internet)....then I woke up around 2.30 AM and remembered that Globe would still eat up my load (because they're assholes) even if my phone or laptop wasn't connected to the network because the actual wifi box was still connected to the internet and so I immediately "DISABLED" the cellular connection in the dashboard of the router settings. I then immediately checked my load balance and it said 105p...I thought "crap! i wasn't even surfing and it used my load..." So okay, I thought I will just have to remember to  disable the connection when I stop surfing or downloading so it doesn't eat my load. Again, to clarify, I PREFER using the standard data rate most of the time, so this has nothing to with standard versus promo rates. I know exactly how much I should be getting charged. 

                 

                Then I woke up at 7 AM today and immediately tried to get online to no avail. I remembered I disabled the connection, so I re-enabled it, and tried again. No luck.  Still wouldn't connect.  So then I went to the router dashboard and sent a text to check my load balance and it came back 0! ZERO!?!?  I hadn't even been connected to the internet for the previous 4.5 hours and I distinctly remember having a load balance of 105p at that time.  HOW DO YOU TAKE 105 PESOS FROM MY LOAD WHEN I HAVEN'T EVEN BEEN ONLINE!?!?

                • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                  inndnmayem

                  I discovered that globe is eating my load yet I'm not using any mobile data services. I plan to save my load for emergency purposes but I can't do it if Globe is eating it up.

                   

                  Just the other day I filled my phone with P50 but I discovered just now that I only have P36.50 . I don't recall texting or calling anyone or even using mobile data from the past few days. Yes. I am connected to the internet but with a stable wifi connection!

                   

                  I dont plan to buy another sim to experience the same issue over again. I bought this sim with me like 2-3 months ago because of the same issue. Please fix this.

                  • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                    aceleo

                    Try this set-up on your phone unit.

                     

                    Settings > Data usage > Cellular data usage / date usage > click any application > background data (must turn off) or advance setting > Cellular (turn off)

                     

                    do this to all active application in the data usage.. most recently release phone have this turned on. This will charge your cellular data even if data connection is not active.

                     

                    Basically this is not a service provided issue but more on phone settings

                     

                    Hope this helps

                    • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                      aussiekeach

                      Wow.  Imo moderate pa raw.  Ayaw pabuko na magnanakaw kayo.  Freedom of speech mga chekwang kawatan sa pinas

                      • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                        chrisx

                        I just experienced this too, new Globe user btw.

                         

                        If you're using an iPhone go to Settings > Cellular > Wi-Fi Assist then turn it off

                         

                        Because Wi-Fi Assist will "Automaticall use cellular data when Wi-Fi connectiviy is poor"

                         

                        So as iCloud Drive under Wi-Fi assist

                         

                        Try it, and I hope this will avoid the issue.

                        • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                          makubexter

                          My load was eaten too. I loaded 600 to pay for my games I even received confirmation for the loads but when I checked my balance it was 106.

                          • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                            markvincentosea

                            Seriously? Kayong mga nag sasabi ng ioff ang background app. Mag isip naman kayo. Hindi naman makaka access ang app sa internet kung nakaoff ang data. Napaka Obvious na ninanakaw ang load natin. WTF!

                            • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                              tonettesky

                              even with postpaid accounts, it happens. pag dumating bill mo, me charges for data over and above your actual usage. ewan kung saan nila pinupulot ang extra charges. if you monitor the usage on your phone, makikita mo naman how much you have used up. yet, pag dumating ang bill mo, sobra-sobra sa actual usage mo ang icha-charge nila. I guess sobrang dami na ng mga complaints sa kanila about this. kasi nung nagcomplain ang daughter ko, the charges were reversed after filing the complaint. Two months yata nya ginawa and after that, wala na. Baka naman sinusubukan kung sino ang pwedeng dagdagan ng charges na di magcocomplain? Pag nagcomplain ka, di nila gagawin? Ewan. What I only know is that there is some kind of racket going on at Globe. Bakit sa Smart, hindi naman ganyan ang experience namin. We were never charged for data usage that we did not use over at Smart. Nakakadala ang Globe.

                              • Re: regular prepaid load deducted even if cellular data is switched off!!!  WHY????
                                howardlee

                                I had the same issues. I am using android device. I tried to investigate since march 2018. I tried all the help i can get from the net, making sure that it is not my device's issue. Until the other day, just after I had screenshot my load balance, just a few seconds difference, I got alerted with internet data from globe, taking 7.5 credits taken while my mobile data is off. They told me i made 2 sms and used my mobile data. For a few seconds difference how is it possible to consume 7.5 load credits for only a seconds difference? This is my hardest evidence that I can provide, and globe keeps repeating those basics things like turn on the surf alert, turn off your apps are not using mobile data, untick wifi assist, etc. All the way from March until now (May), I am talking a person with no normal IQ. Another personel from globe suggested me to buy a new sim, as there is no solution for this problem on their side. But I still insist for this issue to be ressolved. What kind of I.T. people they hiring, they can't even fix this issue? Victimizing many subscribers!!!