0 Replies Latest reply on Apr 3, 2017 7:59 PM by eddysugiarto

    on 31'st march 2017 on 2.08 pm, I bought a balance of Php 999 and the customer service there did a load of php 999 for my pocket wifi at eastwood mall level 2 salesman : zqq01686 receipt #  : GACO1214608OR0099180  After it loaded i confirmed to another cu

    eddysugiarto

      on 31'st march 2017 on 2.08 pm, I bought a balance of Php 999 and the customer service there did a load of php 999 for my pocket wifi at eastwood mall level 2 salesman : zqq01686 receipt #  : GACO1214608OR0099180 After it loaded i confirmed to another customer service ( his name is KEN ) and he said if my data package plan is unlimited for 30 days with max 80 MB/ days At that night I did surfing and was very good, but on 1st Apr morning, i can't do surfing anymore, so I went to globe eastwood mall to ask what happened.  I was surprised to hear KEN answer if my balance was 0 ( zero ) and he said if maybe her friend that fill the balance was forget/ not setting it into 80MB/days I can't accept this reasons because it is not my mistake as a customer and i do hope Globe can give me back the balance of php 999 into my number balance