3 Replies Latest reply on Apr 11, 2017 7:25 PM by djoser

    Online gaming internet issues

    cai1905

      Hi guys,

       

      I noticed whenever I play my PS4 online with the 15MBPS globe broadband, the internet just keeps disconnecting and refreshing itself after a few minutes. Any idea why it does this?

       

      Thank you

        • Re: Online gaming internet issues
          djoser

          Hi cai1905, try to check first from their customer service if may problema sa lugar niyo in terms of your connection. YOu can also try to do a speedtest pag hindi mo gamit iyong online gaming at  walang streaming activity, o kaya naman wala kang ginagawang downloading or uploading. If iyong speed test eh okay naman, ng wala itong activities na ito, malamang ang problema eh iyong server na ginagamit mo with your online games. Lalo na pag masyadong popular iyong gaming server, pwedeng magkaroon ng BOTTLENECK Connection, na magdudulot ng problema sa connection mo gamit iyong server nila.

            • Re: Online gaming internet issues
              cai1905

              Hi, madalas ako nag sspeed test and ok naman yung speed kapag walang gumagamit or kahit may gumagamit kaso madalas magdisconnect mismo yung internet or magrerefresh magisa yung router. Tingin ko di siya sa server ng game dahil tnry ko makigamit sa 3mbps na net and di ako nag ka problem. Kagabi lang nag memessenger lang ako sa fb pero nag rerefresh magisa yung router every 3 minutes. Not sure kung bakit. Any idea?

               

              Thank you

                • Re: Online gaming internet issues
                  djoser

                  Iyong time ng pagconnect mo sa gaming server - factor din iyan. Kasi mayroon ding peak time. Usually pag gabi and pag weekends, kung saan usually mga gamers nagcoconnect sabay sabay. Pero kung nafilter mo na dun sa troubleshooting steps mo at mukha talaga sa connection mo sa GLOBE ang issue, then tawag ka na hotline o visit any globe business center. I wouldn't suggest chatting with their GLOBE Customer service for assistance.

                   

                  GLOBE CHAT Support