2 Replies Latest reply on Apr 15, 2017 6:54 PM by djoser

    Load Balance

    xanderblakesky

      Ma'am/Sir,

                I have this concern in my surf promo and load balance. I currently registered to a surf promo(GoSURF50), then the expiration date is coming so I reload my phone number (25 pesos)  for extension of my unused mobile data. Then, I check my balance data, 542 MB's more unused data. Then, I extend my surf promo for continues use of my data. Once again I open my data connection to open my media accounts(facebook, messenger, and instagram). Hours passed I recieved a load alert that saying I didn't register in any surf promo, to continue surfing register to any surf promo... I got confused so I rechecked my data, then saying I have remaining 527 MB's and I rechecked  also my load balance and to my dismay I have only 15.50 pesos remaining load. My 5 pesos load just waste for nothing...

       

           Hope this matter will immediately take an action...