0 Replies Latest reply on Apr 21, 2017 10:23 AM by tyts

    Stopping Spotify Premium - such a hassle!

    tyts

      In the website (All About Spotify | HELP AND SUPPORT ), it clearly mentions:

       

      "You can unsubscribe by texting SPOTIFY STOP (postpaid) or SPOTIFY STOP (prepaid) to 8888. Unsubscribing will forfeit your remaining Spotify MB allocation and terminate your Spotify Premium subscription."

       

      So, I did. But there was no acknowledgement received from Globe.

       

      Hence, I called 211 to confirm that my Spotify premium subscription has indeed been stopped and that I will no longer be charged Php129/month.

       

      The agent I spoke to was clueless.  He even mentioned that the 8888 number is no longer valid. Instead I should send to 8080.

       

      So, I tried sending the following to 8080:

       

      SPOTIFY STOP

      STOP SPOTIFY

       

      In both attempts, I got the message "....invalid keyword".

       

      So how do I stop my subscription from Spotify Premium for Globe to stop billing me monthly???