1 Reply Latest reply on May 3, 2017 6:42 AM by janperzone

    Technicians have failed to show up twice, (same technician) CS reported that I have acknowledged that they have done their job when they have not been to our place even once

    roeltexon

      As the title says, the technicians have failed to show up twice, (same technician) CS reported that I have acknowledged that they have done their job when they have not been to our place even once. His name is Mangaya from Conversa and I have already filed a complain the first time he didn't show up and what's worse is that he wasn't reprimanded and was assigned to us once again.

       

      This guy is a liar and the support group can't seem to do anything about him and my problem, I have no internet for a month now and have been calling them almost everyday but is only met by incompetent customer service representative (as expected from Globe) who promises lies to me. I am only requesting for a replacement for our modem but it seems that this is so hard on your part.

       

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