Hi! I recently registered for a SUPERSURF999 promo (May 1, 2017) after I accidentally stopped my GOSURF499. I want to unsubscribe this and transfer to GOSURF999 because I noticed that the internet speeds are different without Globe sending me that my data usage is high. (4 mbps on SUPERSURF vs. 34 mbps on GOSURF) I keep trying to send SUPERSURF STOP since May 2, and I'm not getting any reply from Globe. How can I do this?
NOTE: also tried to unsubscribe from the GServices app, nothing happened.