Did you received sms from 4 digit access numbers? It can be the reason why your load was deducted. You may dial the hotline 211 using globe mobile or (02) 730-1000 for them to check the lost load.
Sorry for the inconvenience. There are some factors that can cause for load decrementation. First your mobile data can be activated, or you are subscribed to any 4 digit access numbers. For better assistance you may call the hotline by dialing 211 using globe mobile or (02) 730-1000. Open from 8:00 am to 10:00 pm.