My handset was supposed to be delivered last Saturday, May 13 - As what the agent said when he called.Until now it hasn't arrived yet, I have been contacting the hotline everyday and yet there is no update about where the handset is, they don't have a tracking number to provide. How long does it usually take for a handset to arrive? I've seen the same complaints regarding this issue already for the past years.  I hope that this isn't happening until now. We will be out of town next week, Can I just leave an authorization letter to someone who can receive it in behalf of me? Do I have to leave my original ID?