1 Reply Latest reply on Aug 22, 2017 2:14 PM by chairell

    FUP on GoSurf Plans

    ajacantre

      I am currently enrolled to Globe Pocket Wifi LTE Plan 999 with Anti-Bill Shock. I recently received a message from globe telling me that i had exceeded my usage allocation and will be transferred to a slower speed (2G) from LTE.

       

      Before i signed this plan, i confirmed with globe if there would be no "Capping" because i applied for Anti-Bill shock and it is clearly stated on the promo. Globe confirms so i purchased the plan but why did globe just suddenly throttled my account!?

       

      Yes the FUP is approved by the NTC, but looks like globe has some violation;

       

      First: the implementation of FUP in GoSurf plans has not been properly disseminated. The subscribers has been in shock when this FUP has been implemented.

       

      Second: there is no clear information either in business center or in your website on how much data can a GoSurf plan subscriber with AntiBillShock can use before throttling.

       

      Third: there are just cases where throttling is just random, as per evidences and observation in different users and forums.

       

      With that circumstances it is clear that globe has violated what NTC has approved.

        • Re: FUP on GoSurf Plans
          chairell

          I actually just found out about this. I noticed degradation in my browsing experience over the past months but I have never really given it much thought until I noticed the new Bill Protect page (formerly "Anti Bill Shock Guarantee" page).

           

          It says that once you have used up your GoSURF allocation and has reached the Bill Protect value of P1500, users will be throttled down to 128kbps (max).

           

          I agree with you, ajacantre. Subscribers were not informed about this change.

           

          Screen Shot 2017-08-22 at 2.10.51 PM.png

           

          http://www.globe.com.ph/help/bill-protect